Startup Customer Success Manager - Americas - Remote

Overview

The Startup Customer Success Manager will play a critical role in supporting early-stage customers by creating onboarding materials and assisting them in utilizing our product effectively.

In Short

• Join a growing Startup Customer Success team at Ashby.
• Support early-stage customers with onboarding and success functions.
• Take ownership of a book of customers and assist via email and calls.
• Work on medium and large projects core to team operations.
• Build high-quality onboarding materials and documentation.
• Engage in ongoing customer interactions for retention best practices.
• Collaborate with customers to solve complex challenges.
• Participate in a pooled approach to customer interactions.
• Contribute to internal processes for positive outcomes.
• Enjoy a supportive and agile team environment.

Requirements

• 2+ years of customer-facing experience with complex products.
• Strong problem-solving and communication skills.
• Experience with tools like Zapier, HubSpot, or Acuity Scheduling.
• Ability to define problem scopes and create solutions.
• Attention to detail in customer communications.
• Curiosity in addressing customer needs and workflows.

Benefits

• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and budget for software and office furniture.
• $100/month education budget with manager-approved expenses covered.
• Top-notch health insurance for you and your dependents.