Global Head of Contract Management - Remote

Overview

This role is a senior, revenue-critical leadership position responsible for building and scaling Ashby’s global renewal function, focusing on exceptional customer experience and operational rigor.

In Short

• Lead and scale a centralized global Contract Management team.
• Drive Net Revenue Retention (NRR) while maintaining pricing discipline.
• Partner with Customer Success, Sales, Finance, Legal, and Revenue Operations.
• Hire, coach, and develop a high-performing team.
• Ensure consistent and predictable renewal outcomes.
• Maintain high standards for pricing guardrails and discounting frameworks.
• Oversee complex renewal motions and negotiations.
• Build scalable renewal processes across functions.
• Foster a culture of accountability and principled decision-making.
• Surface insights to inform pricing and go-to-market strategies.

Requirements

• Experience in post-sales revenue leadership in B2B SaaS.
• Strong background in hiring and performance management.
• Ability to think in systems and build scalable frameworks.
• Excellent cross-functional partnership skills.
• Balance customer empathy with business rigor.

Benefits

• Work in a fast-paced, innovative environment.
• Opportunity to shape a growing organization.
• Collaborate with a diverse and talented team.
• Engage with high-profile clients and projects.
• Contribute to continuous improvement and customer satisfaction.