Head of Client Management - Remote

Overview

As the Head of Client Management at LDX Digital, you will serve as the primary point of contact for your assigned clients, ensuring their needs are met through ongoing communication and strategic support.

In Short

• Manage client relationships through weekly virtual meetings and ongoing communication via slack.
• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
• Use ClickUp to log and track detailed deliverables from intake through to completion.
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms.
• Collaborate with leadership and sales to communicate evolving client needs and support renewals.
• Support a high standard of service that drives retention and long-term client success.

Requirements

• Experience in client management or digital marketing.
• Strong communication and interpersonal skills.
• Ability to analyze performance metrics and provide actionable insights.
• Familiarity with Google Ads and Google Analytics.
• Proficiency in project management tools like ClickUp.
• Strong problem-solving skills and proactive approach.
• Experience in fostering client relationships.
• Ability to work in a fast-paced, collaborative environment.

Benefits

• Fully remote work environment.
• Opportunity to work with a diverse and creative team.
• Impactful role in a fast-paced agency.
• Access to ongoing training and development opportunities.
• Flexible working hours.