Head of Account Management - Remote

Overview

We are looking for a Head of Account Management in Europe to take ownership of our account management domain. In this role, you will define the strategy, structure, and practices that shape how we manage and grow our client relationships.

In Short

• Define and lead the overall account management strategy.
• Build and maintain senior-level relationships with key clients.
• Drive account growth by identifying opportunities to expand service offerings.
• Serve as the strategic partner for high-value accounts.
• Collaborate with commercial, product, compliance, and legal functions.
• Establish frameworks for contract negotiation and renewals.
• Monitor account performance and provide actionable insights.
• Ensure compliance with European gaming and gambling regulations.
• Identify and execute cross-sell and upsell opportunities.
• Act as a thought leader sharing product updates and market intelligence.

Requirements

• Strong expertise in the European gaming and gambling industry.
• Significant experience in account management or client success.
• Commercially driven with proven ability to influence account growth.
• Skilled in contract negotiation and stakeholder management.
• Analytical mindset with the ability to turn data into insights.
• Exceptional verbal and written communication skills.
• Customer-focused and adaptable in a fast-moving environment.

Benefits

• Opportunity to shape the account management strategy.
• Work with key clients in the gaming industry.
• Collaborative work environment with various functions.
• Potential for professional growth and development.