Head of Account Management - Remote

Overview

Join PayDo as our Head of Key Account Management and spearhead the growth and success of our most valued client relationships. As a leader within our dynamic FinTech environment, you will be instrumental in driving operational excellence within the Key Account Management (KAM) team, ensuring exceptional client satisfaction, and directly contributing to our revenue expansion.

In Short

• Provide strategic leadership and daily oversight to the Key Account Management (KAM) team.
• Maintain, update, and enforce SOPs for the KAM department.
• Continuously assess and enhance KPIs and SLAs.
• Conduct regular Quality Assurance (QA) assessments.
• Identify operational inefficiencies and implement cross-functional solutions.
• Manage team performance through coaching and feedback.
• Promote continuous professional development within the team.
• Cultivate relationships with key clients.
• Identify opportunities to increase profitability.
• Drive long-term value through client-driven features.

Requirements

• At least 2 years in a managerial role supervising a team.
• Minimum of 4 years in the Fintech industry.
• Strong understanding of payment infrastructures.
• Knowledge of the KYB onboarding process.
• In-depth knowledge of the fintech landscape.
• Experience across high-risk and low-to-medium risk sectors.
• Demonstrated leadership and team management capabilities.
• Outstanding communication and negotiation skills.
• Fluent in English; Ukrainian or Russian is a plus.
• Experience with cryptocurrencies is a plus.

Benefits

• Monthly investment in English learning.
• Yearly allocation for professional expertise advancement.
• Transparent career growth opportunities.
• Performance reviews based on KPIs.
• Days of paid vacation and sick leave.
• Multiple payment options for compensation.