Team Lead of Customer Support - Remote

Overview

As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.

In Short

• Lead, mentor, and inspire a team of Customer Support Representatives.
• Enhance customer experience through innovative support solutions.
• Implement SLAs for customer service requests processing.
• Oversee day-to-day operations of the customer support team.
• Collaborate with other departments for seamless customer experience.
• Identify areas for improvement and implement innovative solutions.
• Restructure performance evaluation processes.
• Foster a positive and collaborative team culture.
• Provide ongoing training and guidance to team members.
• Act as a customer advocate within the organization.

Requirements

• Experience in the FinTech industry is a must.
• Proven managerial experience on an international level.
• Ability to lead and motivate high-performing teams.
• Deep understanding of customer needs and expectations.
• Proficiency in relevant software and tools.
• Ability to develop and implement policies and procedures.
• Financial and business acumen.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to identify areas for improvement.

Benefits

• Yearly allocation for professional development.
• Transparent career growth opportunities.
• Work on unique projects with significant impact.
• Flexible culture with paid vacation and sick leave.
• Multiple payment options for compensation.