Team Lead, Customer Support - Remote

Overview

Squarespace is looking for an engaging Team Lead to join our award-winning Customer Operations department. You will manage a squad of Customer Support Associates/Advisors who provide customer advocacy.

In Short

• Create a positive team culture and manage team performance.
• Stay current on Squarespace product developments.
• Represent the team’s feedback to promote collaboration.
• Provide team member feedback during review cycles.
• Encourage career development conversations.
• Coordinate training programs with Learning & Development.
• Help interview, hire, and onboard new team members.
• Handle sensitive case escalations and complex customer issues.
• Assist with support queues during peak hours.

Requirements

• Experience with performance targets and team motivation.
• 2+ years managing remote teams.
• Strong written and verbal communication skills.
• Ability to drive solutions for operational challenges.
• Experience fostering team culture and unity.
• Data analysis and project management experience.
• Must reside in approved US locations.

Benefits

• Medical plans with 100% covered premiums option.
• Health Savings Account with company funding.
• Fertility and adoption benefits.
• Supplemental insurance plans.
• Mindfulness app subscription.
• Global Employee Assistance Program.
• Retirement benefits with employer match.
• Flexible paid time off.
• Parental leave and family care leave.
• $100 monthly remote stipend.
• Education reimbursement.
• Employee donation match program.
• Global Employee Resource Groups.