Remote Otter LogoRemoteOtter

Customer Support Team Lead - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

We are looking for a Customer Support Team Lead to join our team. As a Customer Support Team Lead, your main responsibility will be leading customer support team, training new team members and reporting to Customer Support Manager.

In Short

  • Leading the customer support team
  • Training and educating new team members
  • Developing and implementing customer support strategies
  • Monitoring and measuring key performance indicators (KPIs)
  • Ensuring consistent and positive customer interactions
  • Participating in handling overdue accounts
  • Opportunity to work on a great product
  • Remote / Pet-friendly office
  • Provided equipment and technology for remote work
  • Private healthcare insurance for you and your family

Requirements

  • Extensive experience in customer service or related field
  • Experience as a Team Lead / Project Manager
  • Familiarity with project management principles
  • Good command of the English language
  • Excellent communication skills
  • Proficiency in Microsoft Office suite

Benefits

  • Team building events
  • Individual approach to team members
  • Supportive work environment
Team Sava logo

Team Sava

Team Sava is dedicated to assembling exceptional teams of passionate professionals and top-tier software developers for rapidly growing global hi-tech companies. They focus on creating a supportive and comfortable work environment, valuing each team member's input and fostering collaboration. Team Sava offers flexible working arrangements, including remote work options, and emphasizes the importance of work-life balance, providing benefits such as private healthcare and ample vacation days. The company is currently seeking an experienced Game Developer to design and optimize interactive casino-style games, highlighting their commitment to innovative and engaging product development.

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