Customer Support Team Lead - Remote

Overview

The Customer Support Team Lead at Lone Wolf Technologies will be responsible for leading a team to enhance customer satisfaction and improve operational workflows in a remote work environment.

In Short

• Lead a team of 10-15 employees in a remote setting.
• Promote exceptional customer satisfaction.
• Analyze call center metrics to meet KPIs.
• Coach team members through one-on-ones.
• Onboard new staff to ensure success.
• Evaluate processes for continuous improvement.
• Maintain relationships with cross-departmental teams.
• Manage escalations from internal and external sources.

Requirements

• 2-3 years of experience in Customer Support.
• Experience leading a team preferred.
• Experience in a SaaS company preferred.
• Advanced analytical and coaching skills.
• Post graduate education preferred but not required.

Benefits

• Work in a leading real estate software company.
• Opportunity for professional growth.
• Collaborative team environment.