Customer Support Team Lead - Remote

Overview

As a Customer Support Team Lead at PayDo, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.

In Short

• Lead, mentor, and inspire a Customer Support team.
• Identify opportunities to enhance customer experience.
• Oversee day-to-day operations ensuring timely resolution of inquiries.
• Collaborate with other departments for seamless customer experience.
• Contribute to sales expansion and strategy.
• Prepare and organize sales materials.
• Work closely with Account managers and Compliance teams.
• Achieve weekly/monthly KPIs.
• Implement innovative solutions for customer support.
• Foster a positive team culture.

Requirements

• Experience in a similar managerial position on an international level.
• Proven experience leading high-performing teams.
• Ability to foster a collaborative team culture.
• Deep understanding of customer needs.
• Proficiency in relevant software and tools.
• Financial and Business Acumen.
• Ability to implement policies and procedures.
• Strong analytical skills for process improvement.
• Excellent communication skills.
• Experience with CRM systems.

Benefits

• Monthly investment in English learning.
• Yearly allocation for professional development.
• Transparent career growth opportunities.
• Performance reviews anchored in KPIs.
• Flexible vacation and sick leave policies.
• Multiple payment options for compensation.
• Collaborative company culture.
• Opportunity to work on unique projects.
• Exceptional bonuses for innovative contributions.
• Global team environment.