Customer Success Outreach Associate - Remote

Overview

As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services.

In Short

• Initiate proactive outreach to customers via email, phone calls, and other communication channels.
• Build rapport with customers to understand their requirements and challenges.
• Provide product or service demonstrations and answer inquiries effectively.
• Negotiate migration and upgrade contract and transition customer to implementation team.
• Identify and address customer concerns or issues promptly.
• Collaborate with internal teams to resolve customer queries or escalate issues when necessary.
• Ensure timely and satisfactory resolution of customer problems.
• Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling.
• Contribute to the development of customer success strategies and initiatives.

Requirements

• Bachelor’s degree in business administration, marketing, communications, or related field.
• Strong communication skills, both verbal and written.
• Previous negotiation and objection handling experience.
• Excellent interpersonal skills with the ability to build relationships and trust with customers.
• Problem-solving abilities and a proactive approach to customer issues.
• Ability to work collaboratively in a team environment.
• Familiarity with customer relationship management (CRM) software is a plus.
• Prior experience in customer service, sales, or a related field is advantageous but not required.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Professional growth and development opportunities.
• Engage with a diverse range of customers and industries.
• Be part of a team focused on customer success and satisfaction.