Key Account Success Advisor - Remote

Overview

The Key Accounts Success Advisor is a crucial member of the Success Team, responsible for fostering strong relationships with key clients to ensure they maximize the value of our platform and drive customer satisfaction and retention.

In Short

• Serve as the primary point of contact for assigned key accounts.
• Develop a deep understanding of client business goals and challenges.
• Conduct regular check-ins and business reviews with key clients.
• Collaborate with Sales, Product, and Support teams for seamless onboarding.
• Identify expansion opportunities within accounts.
• Monitor key customer health metrics to prevent churn.
• Gather customer feedback to improve the product experience.
• Provide training and best practice recommendations.
• Assist in developing client success resources.

Requirements

• Strong understanding of real estate technology is a plus.
• Excellent communication and relationship-building skills.
• Ability to analyze customer data and trends.
• Experience managing multiple enterprise-level accounts.
• Strong project management skills.
• Comfortable using CRM and customer success platforms.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Engage with key clients and drive their success.
• Collaborate with cross-functional teams.
• Develop professional skills in customer success and project management.