Student Success Advisor - Remote

Overview

The Student Success Advisor is a critical role responsible for driving student engagement and retention in a graduate program or bootcamp, ensuring student satisfaction and outcomes through consultative coaching and data-driven decision making.

In Short

• Drive student retention and satisfaction
• Provide proactive and consultative coaching to students
• Utilize data to improve operational excellence
• Collaborate with departments for program improvement
• Manage a caseload of students
• Identify risks to student retention
• Maintain high student engagement metrics
• Support students during peak times
• Participate in professional development
• Contribute to a positive work culture

Requirements

• Bachelor's degree or 1-3 years of related experience
• Experience in the Higher Education industry preferred
• Prior coaching or advising experience preferred
• Strong relationship management skills
• Excellent communication skills
• Ability to work in a fast-paced environment
• Critical thinking and problem-solving skills
• Attention to detail and adherence to deadlines
• Flexibility for evening or weekend hours
• Commitment to student success

Benefits

• Medical, dental, and vision coverage
• Life insurance and 401(k) employer match
• Unlimited PTO and generous leave policies
• Volunteer days and parental leave
• Company-wide winter break