Student Success Advisor - Remote

Overview

The Student Success Advisor is a critical role responsible for driving student engagement and retention, owning a caseload of students for a graduate program or bootcamp. This role will be accountable for student retention, satisfaction, and outcomes for their students through a combination of high touch, consultative coaching and data-driven decision making.

In Short

• Communicate regularly with students to impact graduation rates and satisfaction.
• Manage student retention with proactive coaching and exceptional service.
• Identify risks to student retention and implement mitigation plans.
• Utilize data to drive operational change and program improvement.
• Collaborate with departments to launch new initiatives.
• Maintain accountability for student outcomes and engagement metrics.
• Work in a fast-paced environment with a diverse team.
• Handle multiple priorities and adapt to changing circumstances.
• Provide excellent customer service focused on student success.
• Flexibility to work evening or weekend hours as needed.

Requirements

• Bachelor's degree or 1-3 years of related experience.
• Experience in the Higher Education industry preferred.
• Prior coaching or advising experience strongly preferred.
• Excellent relationship management and communication skills.
• Strong attention to detail and ability to meet deadlines.
• Critical thinking skills to identify potential issues.
• Ability to receive feedback and demonstrate a growth mindset.
• Familiarity with technology in an educational setting.
• Passion for building relationships with students and team members.
• Commitment to student and faculty satisfaction.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life insurance, disability, and 401(k) employer match.
• Generous paid holidays and leave policies, including unlimited PTO.
• Volunteer days and parental leave.
• Supportive and inclusive company culture.