Customer Success Associate - Remote

Overview

SKUTOPIA is on a mission to democratise and decarbonise logistics.

SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.

Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.

Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney’s first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.

In Short

• Deliver exceptional customer support and resolve issues effectively.
• Respond to customer inquiries via phone, email, or chat.
• Assist clients with technical issues and provide innovative solutions.
• Maintain meticulous records of customer interactions.
• Identify opportunities to upsell or cross-sell products and services.
• 2-3+ years of customer service experience required.
• Experience with Zendesk is a plus.
• Exceptional communication skills are essential.
• Desire to learn and grow in a collaborative environment.
• Reliable high-speed internet connection is required.

Requirements

• Natural people-person who thrives on working with diverse individuals.
• Highly driven with a can-do attitude.
• Laptop or desktop with Intel Core i5 or above and 8GB or more RAM.

Benefits

• Be part of a rapidly growing company with plenty of growth opportunities.
• Supportive team environment.
• Opportunity to make an impact from day one.
• Inclusive workplace that values diverse backgrounds.