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Customer Success Associate - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

Axion Ray is on a mission to enhance the quality and safety of engineered products through innovative technologies. The Customer Success Associate will play a crucial role in ensuring long-term customer value and satisfaction.

In Short

  • Primary contact for customers post-onboarding and deployment.
  • Deliver ongoing updates and operational check-ins.
  • Monitor account health and platform usage.
  • Support customer issue resolution.
  • Collaborate with Sales, Product, and Engineering teams.
  • Translate customer goals into actionable success plans.
  • Identify expansion opportunities with Sales.

Requirements

  • 2-4 years in customer success or technical project delivery.
  • Strong data fluency and insight generation.
  • Experience in a structured project delivery environment.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong organizational skills.
  • Experience managing SaaS platforms for customer success.
  • Passion for AI and enterprise software.

Benefits

  • Impactful role in a fast-growing startup.
  • People-first culture promoting personal authenticity.
  • Competitive compensation and equity package.
  • Career development and leadership opportunities.
  • Diverse and collaborative team environment.
Axion Ray logo

Axion Ray

Axion Ray is an innovative startup dedicated to enhancing the quality and safety of engineered products across various industries, including aerospace, electric vehicles, medical devices, and consumer electronics. By leveraging cutting-edge technologies and artificial intelligence, Axion Ray aims to create the world's best proactive management platform to address real-world manufacturing challenges. Backed by prominent Enterprise SaaS venture capitalists and strategic partnerships with industry leaders like Boeing and Raytheon, the company is well-positioned to tackle complex problems in manufacturing. Axion Ray fosters a people-first culture, encouraging collaboration and diversity while offering competitive compensation and opportunities for career development.

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