Customer Success Associate - Remote

Overview

The Customer Success Associate will play a crucial role in delivering exceptional care to members living with or beyond cancer, ensuring smooth day-to-day operations and providing support in administration and management.

In Short

• Be the first point of contact for members and professionals.
• Deliver exceptional care and support to cancer patients.
• Manage day-to-day operations within the Customer Success team.
• Ensure high-quality service and support for users.
• Assist with administrative tasks related to member management.
• Work full-time, Monday to Friday, with flexible hours.
• Fixed-term maternity cover from mid-late August 2025 to June 2026.
• Potential for a permanent role based on business needs.
• Join a compassionate and innovative health tech team.
• Contribute to improving the lives of cancer survivors.

Requirements

• Passion for health tech and supporting cancer patients.
• Strong communication skills.
• Ability to handle administrative tasks efficiently.
• Comfortable in a dynamic and changing environment.
• Experience in customer service or healthcare is a plus.
• Critical thinking and problem-solving abilities.
• Compassionate and empathetic approach to care.
• Willingness to work flexible hours as needed.
• Team player with a proactive attitude.
• Ability to manage multiple tasks effectively.

Benefits

• Be part of a mission-driven company making a difference.
• Opportunity for personal and professional growth.
• Work in a compassionate and inclusive environment.
• Potential for a permanent role after the contract.
• Flexible working hours to accommodate personal needs.
• Supportive team culture focused on well-being.
• Engage with a diverse population of cancer survivors.
• Access to health tech resources and training.
• Contribute to meaningful change in healthcare.
• Participate in a dynamic and innovative workplace.