Customer Success Associate - Remote

Overview

A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

In Short

• Full-time remote position focusing on customer success.
• Manage relationships from kickoff to renewal for podcast production.
• Ensure timely launches and audience growth for B2B shows.
• Conduct structured onboarding calls with new clients.
• Set milestones for planning, recording, and distribution.
• Utilize CRM for production timelines and task management.
• Review download trends and campaign metrics weekly.
• Collaborate with internal teams to resolve production obstacles.
• Experience in tech-enabled services, preferably in media or SaaS.
• Fluency with workflow automation tools like Zapier or Make.

Requirements

• 3+ years managing post-sale relationships.
• Hands-on experience with workflow automation.
• Comfort with Zoom meetings and written updates.
• Ability to manage client expectations and deliver solutions.
• Familiarity with podcasting platforms and audio terminology.
• Experience with B2B marketing metrics is a plus.
• Strong communication and project management skills.
• Proactive problem-solving abilities.
• Interest in long-term client partnerships.
• Ability to automate processes effectively.

Benefits

• Work remotely from anywhere.
• Opportunity to shape customer success processes.
• Engage with a creative team in a growing industry.
• Flexible working hours.
• Collaborative and supportive work environment.