Customer Success Associate - Remote

Overview

The Customer Success Associate at Beyond Identity will serve as the primary advocate for customers, ensuring they derive maximum value from identity security solutions while building strong relationships with key stakeholders.

In Short

• Act as the main point of contact for enterprise customers.
• Drive customer adoption and satisfaction through proactive engagement.
• Coordinate with internal teams to resolve customer issues.
• Manage the complete customer lifecycle from onboarding to renewal.
• Identify growth opportunities within existing accounts.
• Track and analyze customer health metrics.
• Document customer feedback for product development.
• Educate customers on product features.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Proven ability to manage complex projects.
• Strong coordination skills across multiple departments.
• Exceptional communication and presentation abilities.
• High emotional intelligence for navigating customer situations.
• Detail-oriented with excellent organizational skills.
• Experience with cybersecurity or identity security is a plus.
• Bachelor's degree or equivalent experience.

Benefits

• Unlimited PTO plus 13 Paid Company Holidays.
• Generous Medical, Dental, and Vision Plans.
• HRA Account for out-of-pocket expenses.
• Paid Parental Leave.
• 401K Plan.
• Fun Company Events.
• Competitive Salary + Equity Compensation Packages.
• Weekly company meetings promoting transparency.