Customer Success Associate - Remote

Overview

The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts, ensuring customer satisfaction and retention.

In Short

• Drive the post-sales journey for assigned accounts, focusing on product adoption and renewal.
• Manage a high-volume book of business supporting over 250 accounts.
• Process renewals and assist customers with subscription changes.
• Ensure Price Increase targets are met.
• Manage at-risk situations and collaborate with internal teams.
• Handle inbound customer inquiries related to their accounts.
• Present product value and manage objections to mitigate churn.
• Support customer nurture activities and campaigns with Marketing.
• Respond to customer survey feedback and recommend actions.
• Identify opportunities for up-sells and cross-sells.

Requirements

• 1-2 years of experience in Customer Success or Account Management.
• 1+ years of software experience is a plus.
• Bachelor's degree preferred.
• Experience managing renewal and negotiation conversations.
• Strong verbal and written communication skills.
• Ability to understand customer needs and connect them to product value.
• Proactive problem solver with creative solution development experience.

Benefits

• Confidential handling of applicant information according to EEO guidelines.
• Opportunity to complete a 30-minute online assessment as part of the application process.
• Work in a company with a global customer base.