Customer Success Associate - Remote

Overview

The Customer Success Associate supports customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate SprintRay’s digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention.

In Short

• Assist new customers with product setup and digital workflow basics
• Participate in remote and in-person onboarding sessions
• Support delivery of educational content for study clubs, events, and webinars
• Serve as a key point of contact for assigned accounts
• Provide first-level support for product-related questions and usage
• Help identify customer needs and encourage product adoption
• Support organization and facilitation of local study clubs and peer-to-peer events
• Log interactions and feedback in CRM systems
• Escalate technical issues as needed with clear documentation
• Willingness to travel occasionally within the assigned region

Requirements

• 1–2 years of customer-facing experience (dental, healthcare, SaaS preferred)
• Excellent communication and interpersonal skills
• Comfortable with digital tools, CRM platforms, and remote work
• Some regional travel with occasional overnight stays (1–2 nights/week max)

Benefits

• Opportunity to work in a collaborative environment
• Innovative company culture
• Chance to shape the future of 3D printing
• Supportive team
• Flexible work arrangements