Customer Success Associate - Remote

Overview

Hazel Health is the nation's largest virtual provider of school-based healthcare services, recognized as one of the world’s most innovative places to work in 2023. The company transforms schools into accessible front doors to physical and mental healthcare, delivering services to over four million K-12 students.

In Short

• Support the adoption and ongoing success of Hazel’s services in schools.
• Work directly with school staff and communities.
• Conduct on-site readiness visits at newly launched schools.
• Drive activation and engagement through regular school rounds.
• Collaborate with internal teams to resolve issues.
• Maintain accurate documentation in the CRM platform.
• Travel up to 80% of the time for site visits.
• Engage with school users with professionalism and discretion.
• Proactively solve problems and address service blockers.
• Must reside in the Washington, DC metropolitan area.

Requirements

• 1-3 years of experience in customer-facing roles, preferably in school-based or healthcare settings.
• Ability to meet fingerprinting requirements for school access.
• Must reside in the Washington, DC metropolitan area.
• Proactive problem-solving skills and resourcefulness.
• Strong communication skills.
• Experience in a start-up or hyper-growth environment is preferred.
• Spanish-speaking is a plus.
• Bachelor’s degree in a related field is preferred.
• Familiarity with K-12 school environments.
• Ability to manage time and travel effectively.

Benefits

• Market competitive compensation.
• 401k match.
• Healthcare coverage.
• Paid time off.
• Stock options.
• Opportunities for professional development.
• Inclusive and equitable workplace culture.
• Remote work flexibility.
• Supportive team environment.
• Diversity and inclusion initiatives.