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Customer Support Team Lead - Remote

Posted 1 week ago
Customer Service
Full Time
Canada

Overview

As a Customer Support Team Lead at Jane, you will lead a team dedicated to providing exceptional customer support to healthcare practitioners, fostering a culture of trust and continuous learning.

In Short

  • Lead and mentor a team of ~8 customer support specialists.
  • Provide ongoing coaching and feedback to enhance team performance.
  • Support team members in troubleshooting and resolving customer issues.
  • Conduct quality reviews to track performance and identify coaching opportunities.
  • Maintain open communication with team and across departments.
  • Manage escalations with empathy and urgency.
  • Keep team updated on product features and best practices.
  • Adapt to changes and foster a solution-oriented mindset.

Requirements

  • Minimum of 2 years of leadership experience in customer support.
  • Strong coaching and mentoring skills.
  • Customer-obsessed approach to service.
  • Data-informed mindset for driving improvements.
  • Outstanding communication skills.
  • Growth mindset with a focus on continuous improvement.
  • Adaptability in fast-paced environments.
  • Experience leading remote teams.
  • Familiarity with CRM and support tools.

Benefits

  • Remote-first work environment.
  • Flexible work culture.
  • Opportunities for professional development.
  • Supportive team atmosphere.
  • Impactful work that supports healthcare practitioners.
jane.app logo

jane.app

Jane.app is a well-established Canadian company dedicated to supporting the healthcare community by providing digital solutions that enhance the operations of healthcare professionals such as physiotherapists, mental health counselors, and chiropractors. With a focus on fostering growth and delighting users, Jane is expanding its reach into the UK and aims to redefine the healthcare experience through innovative partnerships and a commitment to integrated solutions. As a remote-first organization, Jane values flexibility and autonomy, allowing team members to work from anywhere while maintaining a collaborative and inclusive culture. The company is driven by a mission to create 'More Happier Helpers' by empowering healthcare providers with tools that streamline their practices and improve patient care.

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