Clinic Sites Customer Support Representative - Remote

Overview

Join Our Mission: Help the Helpers with Jane. Jane is a remote-first company dedicated to simplifying the lives of healthcare practitioners and patients through digital solutions.

In Short

• Remote position allowing work from any corner of Canada.
• Focus on providing exceptional customer support to Clinic Sites clients.
• Engage in demo sessions to showcase the product to new customers.
• Collaborate with the Clinic Sites team to enhance customer experience.
• Availability required Monday to Friday (9AM - 5PM PT).
• Opportunity to travel for trade shows.
• Build lasting client relationships and empower customers with expertise.
• Streamline customer onboarding processes.
• Act as a trusted coach and resource for clients.
• Work in a flexible and collaborative environment.

Requirements

• Strong interpersonal skills and ability to build rapport.
• Experience in customer support or related fields.
• Ability to communicate effectively with diverse audiences.
• Tech-savvy with experience in website building.
• Collaborative mindset and ability to work with others.
• Strong planning and alignment capabilities.
• Resourceful problem-solving skills.
• Flexibility and openness to change.

Benefits

• Remote-first work environment with autonomy and flexibility.
• Opportunities for professional growth and learning.
• Engaging company culture with virtual and in-person connections.
• Supportive team atmosphere focused on collaboration.
• Chance to contribute to a mission-driven organization.