Customer Support Representative - Remote

Overview

The Customer Support Representative at 3M plays a key role in handling various corporate inquiries and providing exceptional service to both internal partners and external customers.

In Short

• Handle a wide range of customer inquiries via phone, email, and chat.
• Document customer interactions accurately and completely.
• Provide resolution and escalate issues as necessary.
• Manage entry-level questions on product information and technical specs.
• Share information about 3M's new products and services.
• Collaborate with team members in a high-volume environment.
• Utilize computer applications for documenting inquiries.
• Demonstrate strong customer service competencies.
• Adapt to rapid changes and handle multiple priorities.
• Possess excellent oral and written communication skills.

Requirements

• High school diploma/GED and three years of customer service experience.
• English Level: B2+
• Ability to work independently and in teams.
• Strong organizational and multitasking skills.
• Ability to resolve conflicts and take initiative.
• Familiarity with Microsoft Office products.
• Fluency in French and/or Portuguese is a plus.
• Exceptional active listening skills.
• Ability to manage work-related stress effectively.
• Clear and conceptual thinking ability.

Benefits

• Programs to support physical and financial well-being.
• Competitive pay and benefits through regular benchmarking.
• Opportunities for personal and professional growth.
• Access to a virtual recruiting assistant for job searches.
• Inclusive workplace with equal opportunity employment.