Customer Support Representative - Remote

Posted 4 days ago

Customer Service

Full Time

Worldwide

20.58USD/hour

Overview

Clair is on a mission to create financial freedom for America's workers by providing a digital banking platform that allows them to get paid as soon as they clock out of work. This role involves assisting users with their experience on the platform.

In Short

Provide exceptional customer service over phone, text, and email.
Become a product expert on Clair’s services.
Support users with earned wage advance products.
Collaborate with a dedicated team focused on user satisfaction.

Requirements

2+ years of customer support experience.
1+ years experience using Freshdesk.
Excellent written and verbal communication skills.
Aptitude for numbers and financial concepts.
Desire to understand and help hourly workers.
Excitement about working in a fintech startup.
Team-oriented attitude.

Benefits

Medical, Dental, & Vision Coverage.
Fully-paid parental leave.
Company-sponsored 401k, HSA, and FSA.
Unlimited vacation for salaried roles.
Work from home setup allowance.
Access to daily earnings.
Company-sponsored disability insurance.

Clair

Clair is a forward-thinking company focused on enhancing user experience and visual identity within the fintech and financial services industry. With a commitment to innovation, Clair empowers its design team to tackle complex challenges and elevate design standards. The company values user research and collaboration, ensuring that its products are not only visually appealing but also user-friendly and aligned with business objectives. Clair fosters a culture of mentorship and growth, encouraging designers to develop their skills while maintaining a strong emphasis on accessibility and inclusive design principles.

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