Customer Support Representative - Remote

Overview

Superpower is looking to bring on a Customer Support Representative to join our high-touch concierge support team. This isn’t your average support role, our members deserve white-glove concierge-level support and we’re committed to going above and beyond.

In Short

• First point of contact for members, guiding them through their health journey.
• Help members schedule appointments and orient them to the platform.
• Deliver seamless, empathetic, and solutions-focused support.
• Thrive in a fast-paced, service-driven startup environment.
• Passionate about improving healthcare experiences.
• 2+ years of customer support experience preferred.
• Excellent critical thinking and problem-solving skills.
• Strong written communication skills and positive energy.
• Organized, proactive, and adaptable to new processes.
• Commitment to privacy and confidentiality, understanding HIPAA compliance.

Requirements

• 2+ years of customer support experience in a fast-paced, high-touch environment.
• Excellent critical thinking and problem-solving skills.
• Meticulous attention to detail.
• Strong written communication skills.
• Highly organized and proactive.
• Quick to learn and highly adaptable.
• Team-oriented mindset.
• Passionate about transforming the healthcare experience.
• Committed to privacy and confidentiality.
• Able to work a full-time schedule including nights and weekends.

Benefits

• Opportunity to work in a high-impact healthcare environment.
• Be part of a team that values health and wellness.
• Engaging company culture focused on excellence.
• Professional development opportunities.
• Work with a talented team committed to high standards.