Customer Support Representative - Remote

Overview

As a Customer Support Representative, you will be the calm presence that helps customers navigate their challenges, providing support through various channels while working remotely from anywhere in the U.S.

In Short

• Answer customer inquiries via chat, email, and phone.
• Become knowledgeable about the product to assist customers effectively.
• Track customer interactions and share insights with the team.
• Advocate for customer needs with the product team.
• Maintain a calm demeanor even under pressure.
• Utilize support platforms like Zendesk or Intercom.
• Demonstrate strong written and verbal communication skills.
• Have at least one year of experience in a customer-facing role.
• Work remotely from anywhere in the U.S.
• Contribute to a supportive team culture.

Requirements

• Legal authorization to work in the U.S.
• Tech-savvy with customer support tools.
• Detail-oriented and organized.
• Clear and empathetic communication skills.
• Experience in a customer service role.

Benefits

• 100% remote work flexibility.
• Competitive pay.
• Health, dental, and vision insurance.
• PTO and wellness days.
• A supportive team environment.