Customer Support Representative - Remote

Overview

Twist Bioscience is seeking passionate customer support representatives to provide concierge-level support to customers and enhance the brand's reputation in the biotech industry.

In Short

• Deliver high-quality customer support via email, chat, and phone.
• Resolve product, service, and order inquiries effectively.
• Process sales purchase orders with accuracy.
• Assist customers in navigating the ecommerce website.
• Provide proactive updates on key account orders.
• Generate sales quotes using Salesforce.
• Support import/export logistics for the Asia region if applicable.
• Flexible work hours to accommodate different time zones.
• Comply with Quality Management System standards.
• Contribute to high customer satisfaction and brand loyalty.

Requirements

• Bachelor’s degree in life sciences or related field.
• 1-2 years of experience in the biotech industry.
• 2+ years of customer-facing experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking abilities.
• Proficient in G-Suite and familiarity with Salesforce.
• Knowledge of Asia region import/export logistics for Japan position.

Benefits

• Opportunity to work in a rapidly expanding biotech company.
• Engage with cutting-edge synthetic biology technology.
• Flexible working hours.
• Collaborate with a diverse team of professionals.
• Contribute to meaningful projects in health and sustainability.