Customer Support Representative - Remote

Overview

We are hiring a friendly and solution-focused Customer Support Representative to assist our customers with inquiries, product information, and issue resolution. As the voice of our brand, you'll play a key role in ensuring customer satisfaction and loyalty—all from the comfort of your home.

In Short

• Respond to customer inquiries via email, live chat, and phone
• Provide accurate product or service information and support
• Troubleshoot issues and guide customers through solutions
• Process orders, returns, and exchanges
• Document all interactions in the customer support system
• Follow up with customers to ensure problems are resolved
• Collaborate with other departments to handle complex issues
• Maintain a positive, empathetic, and professional attitude at all times

Requirements

• Excellent communication skills (verbal and written)
• Strong problem-solving skills and attention to detail
• Ability to stay calm and professional in challenging situations
• Basic computer proficiency and ability to learn new tools quickly
• Prior customer service experience is preferred, but not required
• Reliable internet connection and quiet workspace
• Ability to work flexible shifts, including evenings or weekends (if needed)

Benefits

• 100% remote – work from anywhere
• Flexible scheduling
• Competitive hourly rate or salary
• Paid training and ongoing support
• Career advancement opportunities
• Friendly and supportive team environment