Customer Support Representative - Remote

Overview

As a Customer Support Representative at Mitratech, you will be the friendly, knowledgeable guide that ensures our customers feel heard, supported, and empowered to use our solutions with confidence.

In Short

• Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
• Educate and guide customers through troubleshooting, solution best practices, and educational resources.
• Work closely with the Education team to improve documentation and create helpful resources.
• Identify, document, and escalate software issues to specialized support and technical teams.
• Stay proactive and collaborative, working across departments to improve customer experience.
• Embrace a fast-paced environment with opportunities for growth.

Requirements

• Natural problem-solver who thrives on helping others.
• Self-starter and continuous learner who loves figuring things out.
• Clear and effective communicator, especially via email.
• Great at prioritizing, multitasking, and staying organized.
• Experience working remotely and collaborating across teams.
• Tech-savvy and curious, eager to make an impact.

Benefits

• Supportive and inclusive culture where your voice matters.
• Exciting growth opportunities and ongoing learning.
• A fully remote work environment with a global team.
• The chance to work with cutting-edge technology and make a real impact.