Customer Support Representative - Remote

Overview

The Customer Support Representative at HighLevel acts as a technical resource for customers, providing exceptional service and troubleshooting software issues.

In Short

• Provide exceptional customer service and support for HighLevel's software.
• Utilize communication skills to advocate for customer issues.
• Maintain solid customer relationships through professionalism.
• Conduct troubleshooting for technical inquiries.
• Participate in testing new product releases.
• Work with a team to resolve customer issues.
• Suggest knowledge base articles for customer self-help.
• Be available for video calls to assist customers.
• Document incident-related information accurately.
• Contribute to a growing knowledge network.

Requirements

• 2+ years of technical support experience in a B2B SaaS environment.
• 1 to 3 years of experience in a customer support role.
• Strong technical aptitude and analytical skills.
• Excellent customer service attitude.
• Ability to work independently and as part of a team.
• Experience with ticketing systems.
• Fluency in English required.
• Reliable high-speed internet connection.
• Experience with Zoom video calls.
• Good note-taking skills.

Benefits

• Work in a remote-friendly environment.
• Be part of a diverse team across multiple countries.
• Opportunity to contribute to a growing company.
• Maintain a healthy work-life balance.
• Access to continuous learning and development.