Product Solution Engineer - Remote

Overview

As a Product Solution Engineer at HighLevel, you will bridge the gap between our development and support teams to ensure seamless resolution of customer issues related to our marketing products.

In Short

• Act as the primary point of contact for customer issues related to marketing products.
• Handle customer tickets promptly, ensuring timely and effective resolution.
• Collaborate closely with development and support teams.
• Provide clear communication to customers regarding their issues.
• Maintain detailed records of customer interactions.
• Participate in agile development processes.
• Utilize knowledge of SQL, APIs, databases, and UI technologies.
• Develop and maintain documentation for troubleshooting processes.

Requirements

• Bachelor's degree in Computer Science or related field.
• Proven experience in a technical support or product solution role.
• Solid understanding of marketing products.
• Proficiency in agile methodology.
• Basic knowledge of APIs, databases, and UI technologies.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.

Benefits

• Work in a global, remote-first environment.
• Be part of a team that values creativity and collaboration.
• Opportunity to contribute to a platform serving over 2 million businesses.
• Engage in a culture where innovation thrives.