Customer Support Representative - Remote

Overview

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

In Short

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.

Requirements

• Strong communication skills.
• Experience in customer support is preferred.
• Ability to work effectively in a team.
• Problem-solving skills.
• Proficiency in English.

Benefits

• Opportunity to work with a leading consulting firm.
• Gain experience in customer service.
• Work in a dynamic environment.
• Competitive salary.
• Potential for career growth.