Technical Support Engineer - Remote

Overview

IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

In Short

• This job opening is for remote work and requires working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT-8)
• Response to technical inquiries, issues, and requests
• Resolve technical problems and questions related to our products and services
• Maintain accurate and up-to-date records of customer interactions, issues, and resolutions
• Deepen your knowledge of our products and services to better serve consumers
• Give our internal team of engineers ongoing input to help develop our products based on the customer's demand

Requirements

• Strong problem-solving skills
• Excellent communication skills
• Ability to work independently in a remote setting
• Familiarity with customer service practices
• Technical knowledge related to the company's products

Benefits

• Work remotely from anywhere
• Flexible working hours
• Opportunity to develop technical knowledge
• Collaborate with a team of engineers