Customer Support Representative - Remote

Overview

A dedicated and enthusiastic Customer Support representative is needed to provide exceptional support to customers, answer inquiries, resolve issues, and ensure a positive customer experience.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues by identifying root causes.
• Maintain high product knowledge to assist customers.
• Document customer interactions in the CRM system.
• Provide feedback on recurring issues.
• Collaborate with cross-functional teams.
• Monitor customer satisfaction metrics.

Requirements

• Excellent communication skills.
• Problem-solving mindset.
• Passion for helping others.
• Ability to thrive in a remote work environment.

Benefits

• Work remotely.
• Be part of a supportive team.
• Opportunity for professional growth.