Customer Support Representative - Remote

Overview

A Customer Support Representative is needed to provide industry-leading customer support for our customers and ensure that all stakeholder requirements are met including those for our Sales, Underwriting, Risk, Engineering, and Accounting teams.

In Short

• Respond to incoming phone calls and support tickets, ensuring timely and effective resolution.
• Manage internal 'Admin' tickets, addressing various issues.
• Guide new merchants through the onboarding process.
• Accurately set up new accounts and maintain records of customer interactions.
• Ensure relevant teams are included in communications.

Requirements

• 2-3 years of experience in the payments industry.
• Effective verbal and written communication skills.
• Familiarity with Zendesk or similar platforms is a plus.
• Familiarity with Salesforce is a plus.
• Comfortable using technology, including software programs and mobile apps.

Benefits

• Health, dental, and vision paid 100% by company for you and dependents.
• 401k with 6% match.
• FSA and Dependent Care FSA.
• Long-term & short-term disability coverage paid 100% by company.
• 8 paid company holidays per year.
• 2 paid floating holidays per year.
• 1 paid volunteer day per year.
• Paid Time Off.
• Home office equipment stipend.
• Annual Learning Stipend.
• Opportunity for growth within the company.