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Customer Support Representative - Remote

Posted 10 hours ago
Customer Service
Full Time
Worldwide
21.54USD/hour

Overview

As a Customer Support Representative at Clair, you will assist users with their inquiries and ensure they have an exceptional experience using Clair's digital banking platform.

In Short

  • Provide exceptional customer service through phone, text, and email.
  • Become a product expert on Clair’s services.
  • Support users with earned wage advance queries.
  • Collaborate with various teams to enhance user experience.

Requirements

  • 2+ years of customer support experience.
  • 1+ years experience using Zendesk.
  • Strong written and verbal communication skills.
  • Aptitude for numbers and financial concepts.
  • Desire to understand the financial challenges of hourly workers.
  • Excitement about working in a fintech startup.
  • Team-oriented attitude with a strong work ethic.

Benefits

  • Medical, Dental, & Vision Coverage.
  • Fully-paid parental leave.
  • Company-sponsored 401k, HSA, and FSA.
  • Unlimited vacation for salaried roles.
  • Work from home setup allowance.
  • Access to earnings every day on Clair.
  • Disability insurance coverage.
Clair logo

Clair

Clair is a forward-thinking company focused on enhancing user experience and visual identity within the fintech and financial services industry. With a commitment to innovation, Clair empowers its design team to tackle complex challenges and elevate design standards. The company values user research and collaboration, ensuring that its products are not only visually appealing but also user-friendly and aligned with business objectives. Clair fosters a culture of mentorship and growth, encouraging designers to develop their skills while maintaining a strong emphasis on accessibility and inclusive design principles.

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