Customer Support Representative - Remote

Overview

CRAE GROUP is a rapidly growing B2B service provider based in Cyprus, focusing on IT and customer services for various industries globally.

In Short

• Join a dynamic team as a Customer Support Representative.
• Work remotely with flexible hours.
• Communicate with customers via live chat and emails.
• Resolve customer issues with a prompt and empathetic attitude.
• Maintain knowledge of product terms and offers.
• Escalate advanced queries to relevant departments.
• Perform first-step investigations on customer issues.
• 2+ years of online customer support experience required.
• Competitive salary with performance bonuses.
• Flexible work schedule of 4 days on, 4 days off.

Requirements

• Proficiency in written and verbal English.
• Strong communication abilities.
• Solid computer literacy and typing skills.
• Ability to multitask effectively.
• 2+ years of experience in customer support.

Benefits

• Attractive remuneration package.
• Opportunity to contribute to a growing company.
• Performance-based monthly bonuses.
• Flexible remote work options.