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Customer Support Representative - Remote

Posted 2 days ago
Customer Service
Full Time
Mexico

Overview

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

In Short

  • Provide excellent support via chat to our end-users and partners
  • Answer customer queries regarding our service, onboarding, and online transactions
  • Research and resolve client inquiries verbally and in writing
  • Ensure accurate ticketing and documentation for each customer
  • Liaising with other departments within Felix to resolve complex customer inquiries
  • Collect insights from the frontline and convert them into actionable insights
  • Own relationships with customers

Requirements

  • Education: Recent graduate from any Business Major
  • Fluent in English (oral & written)
  • Have basic knowledge or experience in the remittance industry and customer support roles
  • Experience with G Suite products
  • Open to working on weekends
  • Good communication skills
  • Friendly and outgoing personality
  • Able to adapt to a fast-paced environment

Benefits

  • Competitive salary
  • IMSS
  • Infonavit
  • Udemy
  • Medical insurance
  • Year-end bonus (aguinaldo)
  • Remote work environment
  • Empowering opportunities for growth in a dynamic entrepreneurial environment
Felix logo

Felix

Felix is Canada's pioneering end-to-end platform that offers on-demand treatment for everyday health needs. Established in 2019, Felix focuses on creating digital-first solutions that enhance access to essential healthcare services, including mental health, sexual health, and daily health management. The platform provides a comprehensive online experience that includes assessments, lab testing, prescriptions, and fast, discreet delivery, all aimed at putting patients first. With a commitment to design excellence, Felix strives to simplify healthcare experiences while removing stigma and improving accessibility for Canadians.

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