Customer Support Representative - Remote

Overview

As a Customer Support Representative at Experian, you will interact with users to provide and process information regarding Experian’s online employment and income verification services, helping to shape a new business within a start-up atmosphere.

In Short

• Interact with users to provide and process information
• Handle inquiries and resolve user questions
• Maintain records of user interactions and transactions
• Work in a fast-paced, collaborative environment
• Adapt to shifting priorities and manage multiple tasks
• Support data security policies and processes
• Communicate and coordinate with internal departments
• Complete administrative tasks as requested by management
• Drive market penetration of new and existing product lines
• Work remotely from Costa Rica

Requirements

• High school diploma or equivalent
• Knowledge of customer service principles and practices
• Ability to communicate via email
• Knowledge of relevant computer applications
• Strong organizational and time management skills

Benefits

• Medical, life and dental insurance
• Flex Work/Work from home options
• Paid time off and annual performance bonus
• Education reimbursement
• Family bonding and bereavement leave