Customer Support Representative - Remote

Overview

The primary role of a Customer Support Representative is to provide excellent support to our customers via our chat and email support channels. You will be responsible for quickly, accurately, and thoroughly resolving inbound requests, including troubleshooting product issues and using Crossbeam collateral to educate on best practices.

In Short

• Provide live chat and email support to customers.
• Communicate customer feedback to internal teams.
• Support free users with their Crossbeam activation journey.
• Assist with paid customer onboarding and account checks.
• Contribute to internal knowledge and user guides.
• Work closely with the customer success team.
• Resolve product issues and educate customers.
• Engage in prioritization and time management.
• Participate in the interview process for customer success candidates.
• Collaborate with various departments within the company.

Requirements

• Professional experience in a B2B technical or customer-facing role.
• Experience with Salesforce, Hubspot, Intercom, Google Suite, and Notion.
• Strong active listening skills and empathy.
• Ability to explain difficult concepts clearly.
• Problem-solving skills and a proactive approach.
• Interest in technical details of the product.
• Resourceful and capable of independent research.
• Strong time management skills.
• Team player with collaboration skills.
• Ability to prioritize tasks effectively.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Flexible PTO Policy.
• Parental leave.
• Free Food & Snacks.
• Stock Option Plan.
• 401k Plan.