Customer Support Representative - Remote

Overview

Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

In Short

• Handle customer requests and feedback via phone and email through Salesforce.
• Provide excellent B2B customer service and top-notch support.
• Maintain a high level of professionalism with customers.
• Work collaboratively with management and other teams.
• Answer incoming customer calls, tickets, and chats.
• Know when to escalate more in-depth issues to the Tier 2 team.
• Consistently remain up-to-date on product knowledge.
• Available shifts are Tuesday-Saturday, 6:30pm to 2:00am CT.
• 1+ years of experience in a technical support role required.
• Experience with Google Docs and MS Office tools.

Requirements

• 1+ years of experience in a technical support role.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Proven history of maintaining professionalism with customers.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
• Voluntary Short/Long Term Disability Insurance.
• 401k (Roth/Traditional).
• A generous PTO plan.
• Above market annual bonuses.