Customer Support Representative - Remote

Overview

The Customer Support Representative at Kyndryl is responsible for providing exceptional service to customers, helping them resolve their issues with empathy and professionalism.

In Short

• First point of contact for customers via chat, email, and Microsoft Teams.
• Troubleshoot and resolve technical issues with guidance.
• Collaborate with back-office and escalation teams.
• Document interactions and follow up for customer satisfaction.
• Continuous learning and professional development opportunities.
• Potential for advancement into higher support roles or project management.
• Emphasis on customer success and collaboration.
• Diversity and inclusion are core values at Kyndryl.
• Access to state-of-the-art resources and employee learning programs.
• Support for community engagement and volunteering.

Requirements

• Familiarity with Windows, Mac, or Linux operating systems.
• Basic knowledge of help desk support.
• Experience in problem-solving.
• Customer service knowledge.
• Active listening skills.
• 6+ months of work experience.

Benefits

• Comprehensive employee benefits reflecting diversity.
• Access to top-tier learning and certification programs.
• Opportunities for personal and professional growth.
• Support for community involvement and volunteering.
• A workplace culture that values empathy and collaboration.