Customer Support Representative - Remote

Overview

The Customer Support Representative will be the first point of contact for restaurant owners, providing exceptional support to ensure customer satisfaction and a smooth experience with our platform.

In Short

• Respond to a high volume of inbound calls, chats, and emails.
• Maintain a customer satisfaction level over 90%.
• Log all interactions using Salesforce.
• Collaborate with team members via Slack.
• Work in a fast-paced, KPI-focused environment.
• Provide detailed and clear support in English.
• Manage time effectively to handle high call volumes.
• Have a designated work area with a reliable internet connection.
• Experience in customer-facing roles, preferably in software.
• Past experience with restaurants is a plus.

Requirements

• Fluent English speaker with excellent communication skills.
• Experience in a customer support role.
• Ability to work in a fast-paced environment.
• Experience with telephony systems like Talkdesk or RingDNA.
• Designated work from home area free from interruptions.
• Attention to detail and time management skills.

Benefits

• Work remotely from the Philippines.
• Be part of a fast-growing company.
• Opportunity to develop client-facing skills.
• Engage with a diverse team from around the globe.
• Contribute to helping local businesses succeed.