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Customer Support Representative - Remote

Posted 4 days ago
Customer Service
Full Time
India

Overview

The Customer Support Representative will assist the sales team by handling quote requests, entering orders into the ERP system, and supporting the bid process.

In Short

  • Support Sales Team
  • Complete phone, email, and voicemail quote requests
  • Research and prepare bid documents
  • Enter orders into the ERP system
  • Update sales opportunities in Salesforce.com
  • Assist with pricing, shipping, and availability inquiries
  • Resolve customer complaints and problems
  • Qualify leads

Requirements

  • Strong communication skills
  • Experience with ERP systems
  • Familiarity with Salesforce.com
  • Ability to work in a team environment
  • Problem-solving abilities

Benefits

  • Diverse workplace
  • Opportunities for personal growth
  • Supportive team environment

H.O.I.P.L

Hach OTT India Private Limited

Hach OTT India Private Limited, a part of Veralto, is dedicated to providing innovative solutions in the field of water quality analysis and management. The company supports its sales team by facilitating customer interactions, managing bid processes, and ensuring efficient order processing through their ERP system. Hach OTT India values diversity and fosters an inclusive workplace, recognizing the unique perspectives brought by its associates, customers, and shareholders. The company is committed to delivering exceptional service and resolving customer issues effectively, while also maintaining a strong focus on compliance and ethical recruitment practices.

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