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Customer Support Representative - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

As a Customer Support Representative at AppDirect, you will help optimize customer experiences for remote work solutions.

In Short

  • Respond to customer queries via email.
  • Act as an expert on processes and products.
  • Create and maintain customer support materials.
  • Collect user feedback for product improvement.
  • Identify operational improvement areas within the team.

Requirements

  • BA/BS degree or similar education.
  • 2-4 years of customer support experience.
  • Excellent time management skills.
  • Strong written and verbal communication.
  • Experience with Zendesk, Jira, or help desk software.
  • Ability to adapt to new tools and technologies.

Benefits

  • Work in a fully remote team.
  • Be part of a values-driven culture.
  • Opportunity to impact customer experience positively.

AppDirect

AppDirect

AppDirect is a leading subscription commerce platform that empowers digital entrepreneurs globally by enabling them to sell any product through any channel and on any device. With a values-driven culture that emphasizes individuality and excellence, AppDirect supports millions of subscriptions worldwide. The company fosters an inclusive environment that encourages diversity and innovation, allowing employees to thrive and contribute to the success of the organization.

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