Customer Support Representative - Remote

Overview

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

In Short

• Deliver high-quality customer support via phone, email, and chat, seeing customer issues through to resolution
• Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service
• Track and update support tickets and activities in our CRM
• Develop and maintain excellent product knowledge, staying updated on developments and enhancements
• Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey
• Bring innovation and creativity to the role with a balanced focus on both quality and efficiency

Requirements

• 1 - 3 years of customer support experience
• Excellent communication and creative problem solving skills
• Experience interacting with a high daily volume of customers through emails, chats, and calls
• Experience in a fast-paced startup environment is a big plus
• Experience with Zendesk is a plus

Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer paid benefits
• RRSP/401k match
• Generous Parental Leave policy
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!