Customer Support Representative - Remote

Overview

We are looking for an experienced Customer Support Representative to join our growing team and work with one of our major US-based clients. This is a long-term role for someone who is passionate about delivering excellent customer service, thrives in a fast-paced environment, and is eager to grow within a stable and supportive company.

In Short

• Respond promptly and professionally to customer inquiries via email, chat, or phone.
• Provide accurate information and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions using CRM and ticketing systems.
• Collaborate with internal teams to ensure smooth resolution of customer concerns.
• Follow established procedures while identifying opportunities for process improvement.
• Handle customer feedback and escalate issues appropriately when needed.
• Deliver consistent, high-quality service aligned with company standards.

Requirements

• Experience in customer support or related field.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Familiarity with CRM and ticketing systems.
• Problem-solving skills and attention to detail.

Benefits

• Long-term employment with a stable company.
• Opportunities for professional growth.
• Supportive work environment.
• Remote work flexibility.