Customer Support Representative - Remote

Overview

As a Customer Support Representative at WeTravel, you will help travel organizers worldwide maximize their use of our platform, addressing customer issues and enhancing user satisfaction.

In Short

• Join a global team in a remote-first role.
• Assist customers with inquiries via email and chat.
• Collaborate with engineering, product, and sales teams.
• Work in a fast-paced, international environment.
• Improve help center content and internal documentation.
• Enjoy flexible working hours, including some weekends.
• Contribute to user insights to enhance the customer journey.
• Receive extensive onboarding and support.
• Participate in an annual team off-site.
• Access generous paid time off and family leave.

Requirements

• 1–2+ years of customer support experience, preferably in SaaS.
• Fluency in English and Spanish, both written and verbal.
• Empathetic and patient with a passion for helping others.
• Ability to troubleshoot and distinguish user errors from product bugs.
• Clear and concise communication skills.
• Proactive and organized with independent working capability.
• Desire to improve processes and tools.
• A quiet home office setup for remote work.

Benefits

• Full-time fixed-term contract as an international contractor.
• Unlimited paid time off to recharge.
• Annual visits to Amsterdam HQ.
• Work remotely for a maximum of 4 weeks per year.
• Extensive paid family leave.
• Three paid volunteer days per year.
• Cutting-edge equipment provided for success.
• Support for language learning for non-native speakers.
• Join a diverse, travel-loving team.